Privacy policy

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Last updated: February 9, 2026

Novavet operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you with a personalized shopping experience (the “Services”). The Services are powered by Shopify.

This Privacy Policy describes how Novavet collects, uses, discloses, retains, and protects your personal information, in accordance with Québec’s Law 25, the GDPR (where applicable), and applicable personal data protection laws.

In the event of a conflict between the Terms of Use and this Privacy Policy, this Policy shall prevail with respect to personal information.

By using the Services, you acknowledge that you have read this Policy and consent to it, subject to your rights provided by law.

Person Responsible for the Protection of Personal Information

In accordance with Law 25, Novavet has designated a person responsible for the protection of personal information.

Responsible party: Novavet General Management
Email: info@novavet.com
Address: 840 rue du Houppier, Lévis, Québec, G7A 3X4, Canada

Any request relating to your personal information may be addressed to this person.

Personal Information Collected

Personal information is information that allows you to be identified directly or indirectly.

Depending on your interaction with the Services, we may collect:

Contact information: name, mailing address, billing address, shipping address, email address, telephone number.
Financial information: payment information, transaction confirmations (securely processed by our payment service providers).
Account information: username, password, preferences, settings.
Transactional information: products viewed, added to cart, purchased, returned, or exchanged.
Communications: exchanges with customer service.
Technical information: IP address, device type, browser, operating system.
Usage data: browsing activity, site interactions, purchasing behavior.

Methods of Collection

Personal information is collected:

Directly from you (forms, customer account, purchases, communications).
Automatically (cookies and similar technologies).
Through our technology providers (e.g., Shopify).
From authorized partners when required to provide the Services.

Purposes of Use

Your personal information is used solely for the following purposes:

To provide, manage, and improve the Services.
To process payments, orders, deliveries, returns, and exchanges.
To manage your customer account.
To provide a personalized experience.
To communicate with you (customer service, transactional follow-ups).
To ensure security and prevent fraud and abuse.
To comply with our legal obligations.

Marketing and Communications

With your consent, we may send you promotional communications. You may withdraw your consent at any time via the unsubscribe link or by contacting us.

Consent

Your consent is required for the collection, use, and disclosure of your personal information, except where otherwise permitted by law.

Consent may be:

Explicit (e.g., checking a box).
Implied (e.g., information required to complete a transaction or deliver a product).

You may withdraw your consent at any time, subject to legal or contractual obligations.

Cookies and Similar Technologies

The website uses cookies that are necessary for its operation, as well as analytical and marketing cookies.

In accordance with Law 25:

Non-essential cookies are subject to your consent.
A consent banner allows you to manage your preferences.
You may modify your choices at any time.

Disclosure of Personal Information

We may disclose your personal information only when necessary:

To Shopify and its technological subcontractors.
To service providers (payment processing, delivery, hosting).
To marketing partners, with your consent.
When required by law or a competent authority.
As part of a business transaction (merger, sale, restructuring).

All third parties are required to comply with confidentiality and security obligations.

Transfers Outside Québec and Canada

Some personal information may be hosted or processed outside Québec or Canada, notably by Shopify.

In such cases:

Contractual and technical safeguards ensure an adequate level of protection.
Transfers comply with the requirements of Law 25 and, where applicable, the GDPR.

Retention of Personal Information

Personal information is retained only for as long as necessary to fulfill the purposes for which it was collected or to comply with legal obligations.

Once this period has expired, the information is securely destroyed or anonymized.

Security Measures

Novavet implements reasonable physical, administrative, and technological security measures to protect your personal information against loss, theft, unauthorized access, or disclosure.

Despite these measures, no system can guarantee absolute security.

Rights of Individuals (Law 25)

You have the following rights:

Right of access to your personal information.
Right to rectification.
Right to deletion, where permitted.
Right to data portability.
Right to withdraw your consent.
Right to file a complaint with the CAI (Commission d’accès à l’information du Québec).

To exercise your rights, please contact us using the contact information provided above.